Looking for Answers?
Here is a list of the most common questions we receive as travel agents. Click on any question to reveal the answer! If you don't see your question listed below, please send us an email and we'd be happy to respond ASAP!
Why use a travel advisor?
Planning a trip can be confusing and time consuming. A travel advisor not only arranges the various modes of transportation, but may also be able to save you money with early booking discounts, special fares, hotel deals and travel advisories.
Convenience
Instead of sifting through countless websites, guidebooks or posts from your friends on social media, you deserve a hassle-free vacation planned by a professional, saving your valuable time!
Save Money
Travel advisors have exclusive access to special travel fares and discounts, guaranteeing you’re getting the best value. You want real benefits and a travel advisor can provide that for you!
Personal Attention
Travel advisors take pride in helping make your trip one-of-a-kind. When using online booking sites, you never know who to contact or where to get guidance from. From planning until you return, you have someone by your side just a phone call or email away!
Expert Advice
Travel advisors are educated and experienced travelers who know the world and they will guide you where you want to go. So take advantage of their expertise to help create your dream vacation. Go to places you cannot Google!
How do I book my travel on your website?
Visit our Contact Us page and fill out a Trip Inquiry Form. It's that simple! We normally respond to all requests in less than 48 hours.
Are there any hidden fees or charges?
No, our pricing is transparent. The price you see is the price you pay, so please discuss any questions you may have regarding your travel quote with your travel advisor.
Is my payment information secure?
Absolutely. We use encrypted technology to protect your payment details, ensuring a secure transaction every time.
Do you offer customer support?
Yes, our dedicated travel agents are usually available to assist you with any queries or concerns and we also have a dedicated customer service advisor as well that can always be used as a backup contact.
Customer Support:
Alison Callahan
616-510-5318
What if I need assistance during my trip?
You can reach out to your dedicated travel advisor and our team anytime during your journey. We're here to ensure your travel experience is smooth and enjoyable.
Traveler Emergencies:
Heather Houtman 616-510-5573 Advisor/Owner
Katelyn Brower 616-836-1113 Travel Advisor
Court Ziegler 616-218-4238 Travel Advisor
Alison Callahan 616-510-5318 Travel Advisor/Customer Support
Support:
Can you provide any information on the aircraft for my trip?
Before or after booking a flight, our favorite resource to get aircraft information is SeatGuru.
Can you help save time/money with airport parking?
Yes, please visit Airport Parking Reservations to learn more!
Can my family track my flight(s)?
Yes, there are many free sites available to track flights. We recommend Flight Aware, just be sure to let your family know your flight number!
I have questions about TSA
Please check out the FAQs that TSA has put together by clicking here. If you still have questions, please don't hesitate to contact your travel advisor!
Copyright © 2024. Winsome Travel Design, LLC. All rights reserved.
Non-Discrimination Policy
Winsome Travel Design is committed to creating a culture that reflects diversity through travel. We do not, and will not ever, discriminate on the basis of race, color, religion, gender, gender identity, age, nationality, disability, marital status, sexual orientation, or military status in any of our activities or operations. We are committed to providing an inclusive and welcoming environment for all staff members, clients, travel suppliers, and vendors.
Winsome Travel Design is a proud supporter of marriage equality and happily plans romantic experiences for all couples.